Refund policy

At LULU PETAL, we are committed to providing high-quality products and a reliable shopping experience. To maintain fairness and prevent misuse, all returns and refunds must follow the policy outlined below.

1. Return Eligibility

You may request a return within 14 days of delivery.

To be eligible, items must meet all of the following conditions:

  • Items must be unworn, unused, and in original condition
  • All original tags and packaging must be intact
  • Items must be free from perfume, deodorant, makeup, or any stains

We reserve the right to reject returns that do not meet these standards.

⚠️ Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as Final Sale / Sale items
  • Intimates, bodysuits, swimwear, underwear
  • Accessories (earrings, hats, hair accessories) for hygiene reasons

2. Return Process (Important)

To initiate a return:

  1. Contact us at hello@lulupetal.com within 14 days of delivery
  2. Provide your order number and reason for return
  3. Wait for approval before shipping the item back

❗ Unauthorized returns will NOT be accepted or refunded

3. Refund Policy

  • Refunds are issued only after inspection and approval
  • Approved refunds will be sent to the original payment method only
  • Processing time: 3–7 business days after approval

We reserve the right to issue partial refunds if:

  • Items show signs of use
  • Packaging is damaged or missing

4. Return Shipping

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable
  • We recommend using a trackable shipping method

LULU PETAL is not responsible for lost return packages.

5. Order Issues & Chargebacks

If you experience any issue with your order, please contact us first at
hello@lulupetal.com

We are committed to resolving all issues promptly.

⚠️ Filing a chargeback without contacting us first may delay resolution and may be considered misuse of payment protections.

6. Fraud Prevention Notice

To protect our business and customers:

  • Orders flagged as high-risk may be canceled or delayed
  • We reserve the right to refuse service to suspicious transactions
  • Repeated refund abuse may result in account restriction

7. Contact Us

Email: hello@lulupetal.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Response Time: 24–48 hours

✨ Thank you for shopping with LULU PETAL