Shipping policy
At LULU PETAL, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.
1. Processing Time
- Orders are processed within 1–3 business days (Monday – Friday)
- Orders are not processed on weekends or public holidays
- During peak seasons, processing may take slightly longer
Once your order is processed, it will be shipped promptly.
2. Shipping Time
Estimated delivery times:
- United States: 5–10 business days
- International: 7–15 business days
Please note that delivery times are estimates and may vary due to external factors such as carrier delays or customs.
3. Shipping Fees
- Free shipping on orders over $60
- Standard shipping fee will be calculated at checkout
4. Order Tracking
- Once your order has shipped, you will receive a tracking number via email
- Please allow 1–3 days for tracking information to update
5. Delays & Issues
While we do our best to ensure timely delivery, LULU PETAL is not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Weather conditions
- Incorrect or incomplete shipping addresses
6. Incorrect Address
Please ensure your shipping details are correct at checkout.
- We are not responsible for orders shipped to incorrect addresses
- If an order is returned due to address issues, reshipping fees may apply
7. Lost or Stolen Packages
- LULU PETAL is not responsible for lost or stolen packages marked as delivered
- If your package is missing, please contact the carrier directly
- We will assist where possible
8. Contact Us
If you have any questions about your order, please contact us:
📧 hello@lulupetal.com
⏰ Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
✨ Thank you for shopping with LULU PETAL
- Choosing a selection results in a full page refresh.